Frequently asked questions

Where is your service area?

Our landscaping & snow removal experts are available in the greater <city name>. However, we are expanding our team and the area we cover every day, so if you’re not sure, try booking us online.  We’ll let you know very quickly if we service your zip code. 

How do I book a landscaping, lawn care, or snow removal service?

If you’re online, simply select the service you want and click the Book Now button to get personalized pricing, schedule an appointment in real-time based on our actual availability, and receive a confirmation. It only takes 60 seconds. Use your smartphone, computer, or tablet. Or call us at (000) 000-0000.

How do plan my landscaping project?

Use our Live Pricing & Real-Time Booking Pages or our Request a Quote/Consultation pages  to purchase your services online or to book a consultation or simply call us.  We’ll come to your property so you can brief us on what you need. We’ll work collaboratively with you through the design and execution process of your landscaping project so you’re completely satisfied with our work. Feel free to call us at (000) 000-0000 for more details

When you do snow removal, do you offer eco-friendly de-icing options?

Yes we do! When you set up your Snow Removal Package using our Live Pricing & Real-Time Booking Pages you’ll be able to select your preferred de-icing product.

Do I need to be at home when you come for my landscaping, lawn care or snow removal work?

That’s entirely up to you! If you’ve got other things to do, just let us know if we need to get access to your property. Customers with a gated property provide a gate code, others leave a hidden key outside. Let us know when you book online or when you call-in your request. Whatever works for you will work for us! Just let us know what method you’re most comfortable with.

Will I receive reminders for single, recurring, or pre-paid bundle of lawn care services?

When you book online or call us, you can select to receive a text message or email before each scheduled service. We typically send reminders one day and two hours before each appointment.

How can I pay you?

We accept VISA, Mastercard, American Express, and Discover through our convenient Live Pricing & Real-Time Booking Pages. Book online or call us. We also accept cash or cheque at the time of service.

Can I set up repeat lawn care or snow removal visits?

Yes, and you’ll save when you do. You can select and schedule either recurring appointments or purchase pre-paid bundles and save instantly. Check out our lawn care & Snow removal savings on our Live Pricing & Real-Time Booking Pages.

How do I re-schedule or cancel a booked service?

Rescheduling or cancelling is one click away. Or simply call us or email us and we’ll update your booking. It just takes a few seconds and we’ll send you an updated booking confirmation. Our email service reminders can include a Reschedule and/or Cancel button which allows you to instantly reschedule or cancel your booking within pre-established periods prior to each service.

How long will it take to do my landscaping,lawn care or snow removal work?

Our time on-site will be based on the type and level of service you select and the extras (if any) you order. We ensure and guarantee the quality of our service.

What if I’m not happy with the work you do for me?

Our reputation is our most valuable asset, so we offer a 100% satisfaction guarantee.  If you aren’t satisfied, we’ll come back and make sure to address your concerns. 99% of our customers are repeat customers.